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Privacy Policy

Overview

Vero Health & Performance respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Vero Health & Performance (“Vero,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, submit an application, contact us, communicate with us, or use any services, forms, resources, or features made available through our website.

By using this website or submitting information to Vero Health & Performance, you agree to the terms of this Privacy Policy.

This Privacy Policy applies to information collected through this website and related communications. Additional privacy terms, consent forms, or client agreements may apply if you are accepted into a private advisory relationship or receive services through Vero Health & Performance.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Message content or inquiry details

  • Application information

  • Scheduling information

  • Billing or payment-related information, if applicable

  • Health, wellness, performance, lifestyle, or goal-related information you choose to provide

  • Any other information you submit through forms, email, phone, text message, intake materials, or direct communication with us

We may also collect certain technical information automatically when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Time spent on the website

  • General usage and analytics data

This information helps us understand how visitors use our website, improve the user experience, maintain site security, and evaluate the effectiveness of our communications and marketing.

How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries

  • Review private advisory applications

  • Contact you about your application or requested services

  • Schedule consultations or appointments

  • Provide information about Vero Health & Performance

  • Deliver advisory, coordination, or client-related services

  • Personalize your experience

  • Improve our website, services, communications, and client experience

  • Send administrative, transactional, or service-related messages

  • Send marketing or educational communications, where permitted

  • Process payments, if applicable

  • Maintain records

  • Protect the security and integrity of our website and business

  • Comply with legal, regulatory, or contractual obligations

We do not sell your personal information.

Health-Related Information

Because Vero Health & Performance provides private longevity and performance advisory services, you may choose to share health-related information with us through applications, intake materials, messages, consultations, or other communications.

We treat health-related information with care and use it only for appropriate business, advisory, communication, review, coordination, or service-related purposes.

However, unless otherwise stated in a separate written agreement, Vero Health & Performance is not a provider of insurance and is not a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). If your services involve third-party medical providers, laboratories, clinics, or other healthcare organizations, those parties may have their own privacy practices, HIPAA obligations, notices, and consent requirements.

You should not submit emergency medical information through this website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

Email Communications

If you submit your email address, we may use it to respond to your inquiry, communicate about your application, provide service-related updates, share scheduling information, or send relevant educational or marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those emails, where available. We may still send transactional, administrative, or service-related emails when necessary.

SMS / Text Message Communications

If you provide your phone number and opt in to receive text messages, you consent to receive SMS messages from Vero Health & Performance related to your inquiry, application, scheduling, services, reminders, updates, and other relevant communications.

Message and data rates may apply. Message frequency may vary. You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance, where supported.

Consent to receive marketing text messages is not required as a condition of receiving services.

We do not sell, rent, or share SMS opt-in data or consent information with third parties for their own marketing purposes. Mobile information, text messaging opt-in data, and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Payment Information

If payments are accepted through this website or through a third-party payment platform, payment information may be collected and processed by third-party payment processors. Vero Health & Performance does not store full credit card numbers or complete payment credentials on its own servers.

Third-party payment processors may collect, use, and store your payment information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party payment providers used to complete a transaction.

Third-Party Services

We may use third-party service providers to help operate our website, manage forms, process applications, schedule appointments, send emails or text messages, process payments, host data, analyze website activity, provide marketing tools, or support our business operations.

These third-party providers may access personal information only as needed to perform services on our behalf or as otherwise permitted by law. Examples may include website hosting providers, form tools, analytics platforms, CRM systems, scheduling platforms, payment processors, email platforms, SMS platforms, and other business technology providers.

Some third-party providers may store or process information in locations outside your state, province, or country. By using our website or submitting information to us, you acknowledge that your information may be processed in jurisdictions where privacy laws may differ from those where you live.

Legal Disclosures

We may disclose personal information when required or permitted by law, including:

  • To comply with a subpoena, court order, legal process, or government request

  • To protect our rights, privacy, safety, property, clients, users, or business

  • To investigate potential violations of our Terms & Conditions

  • To prevent fraud, abuse, security threats, or unlawful activity

  • In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of assets

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure marketing performance, and enhance the user experience.

Cookies are small data files stored on your device. They may help us remember preferences, analyze website traffic, understand how visitors interact with our website, and improve site performance.

You can usually adjust your browser settings to refuse cookies or notify you when cookies are being used. If you disable cookies, some features of the website may not function properly.

Analytics and Advertising

We may use analytics and advertising tools to understand website traffic, improve our marketing, measure campaign performance, and reach people who may be interested in Vero Health & Performance.

These tools may collect information such as IP address, device information, pages visited, referring URLs, and general browsing activity on our website. This information may be used to create aggregated reports, measure ad performance, or support remarketing efforts.

Where required by law, we will obtain your consent before using certain cookies or tracking technologies.

Data Security

We take reasonable administrative, technical, and physical precautions designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of information submitted through this website or transmitted electronically.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information, the nature of your relationship with us, legal requirements, and operational needs.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of marketing emails

  • Opt out of SMS/text message communications

  • Request information about how your data is used or shared

To make a privacy-related request, contact us using the information listed at the bottom of this policy. We may need to verify your identity before fulfilling certain requests.

Children’s Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Links to Other Websites

Our website may contain links to third-party websites, platforms, providers, resources, or applications. We are not responsible for the privacy practices, security, content, or policies of those third parties.

When you leave our website or interact with a third-party service, your information may be governed by that third party’s privacy policy and terms.

Your Consent

By using this website, submitting information through our forms, applying for advisory services, or communicating with us, you consent to the collection and use of information as described in this Privacy Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal obligations, or privacy practices.

When we make changes, we will update this page. Your continued use of the website after any updates are posted constitutes acceptance of the revised Privacy Policy.

Questions

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Vero Health & Performance
Email: team@verohealthperformance.com